1 What does the contract cover? — Does it only cover the services to used, or does it extend to all the electronic banking services provided by the bank? Delete the references to unused services, and review the agreement whenever a new service is to be used.
2 UCC4A — Will UCC4A be involved and, if so, how does it affect the rest of the agreement? (see UCC4A on my other post)
3 Equal treatment — Where appropriate, ensure that there is equal treatment in the agreement for the customer and the bank.
4 Consequential liability — Resist documentation which excludes the bank from consequential liability and/or strongly resist any attempt to make the customer liable for any of the bank’s consequential losses.
5 Bank liability — Will bank accept liability for fraud, errors and negligence by its own staff?
6 Insurance — What kind of insurance cover exists? Fidelity cover to protect against theft and fraud by the customer’s own staff is essential.
Insurance against external computer fraud is expensive because of the potential amounts involved. The customer needs to assess carefully the true risk compared with the premium requested.
